Privacy Policy

Effective Date: April 5, 2026

Retail Lumina ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at retaillumina.com (the "Site"). Please read this policy carefully. By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

When you submit a consultation request or contact form on our Site, we may collect the following information:

• Full name
• Email address
• Company name
• Job title or role
• Number of retail locations
• Retail segment (e.g., convenience, grocery, retail chain)
• Any additional information you include in the message field

Information Collected Automatically

When you visit our Site, we may automatically collect certain information through analytics tools, including:

• IP address
• Browser type and version
• Operating system
• Device type
• Pages visited and time spent on each page
• Referring website or source
• General geographic location (derived from IP address)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your consultation requests and inquiries
• To communicate with you about our products and services
• To understand how visitors use our Site and improve our content and user experience
• To analyze Site traffic and usage patterns
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

3. Third-Party Services

We use the following third-party services to operate our Site:

• Formspree — processes and stores form submissions on our behalf. Data submitted through our contact form is transmitted to and stored by Formspree. Please review Formspree's Privacy Policy for details on their data handling practices.
• Analytics providers — we may use analytics services (such as Google Analytics) to collect and analyze usage data. These services may use cookies or similar technologies to track interactions with the Site.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our Site and third-party analytics providers may use cookies, web beacons, and similar technologies to collect information about your browsing activity. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the Site.

5. Data Retention

We retain personal information collected through form submissions for as long as necessary to fulfill the purposes for which it was collected, including to respond to your inquiry, maintain business records, and comply with legal requirements. Analytics data is retained in accordance with the policies of our analytics providers.

6. Data Security

We implement reasonable technical and organizational measures to protect the personal information we collect against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information, subject to legal obligations.
• Opt-out — opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us at support@retaillumina.com.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

9. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Retail Lumina
Email: support@retaillumina.com